Shipping policy
Shipping Policy
Overview
At Kingstone Creations, each item is handmade to order and carefully prepared before shipping.
Processing Time
Orders are typically prepared within 2–4 business days.
Shipping Destinations
We currently ship within the European Union. Available options will be shown at checkout.
Estimated Delivery Times
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Slovenia: 2–4 business days
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EU countries: 5–8 business days
Delivery times may vary due to external factors such as courier services.
Shipping Costs
Shipping costs are calculated at checkout and typically range between €6–€16 depending on the location.
Tracking
Once shipped, you will receive a tracking number by email.
Packaging
Each item is carefully packaged using protective materials suitable for fragile goods.
Incorrect Addresses
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Orders
If your order arrives damaged, contact us within 48 hours with photos.
If your order is lost, contact us and we will assist in resolving the issue.